Privacy Policy

1. Who We Are

Pioneer Plumbers Inc. (“we”, “our”, “us”) is a plumbing service provider operating in the Greater Toronto Area, Ontario, Canada. Our contact email is: info@pioneerplumbersinc.com.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in the course of providing our plumbing services and maintaining our website.

2. Personal Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, telephone number, postal address (e.g., when you submit a quote request or contact us).
• Service-related information: property address, description of plumbing issue, scheduling details, service history.
• Payment and billing information: invoices, payment method, transaction details (if applicable).
• Website and online interaction data: IP address, browser type, cookies and analytics data when you visit our website.
• Marketing and consent preferences: whether you consent to receive newsletters, service offers or promotions.

3. How We Collect Information

We collect information:

• When you voluntarily provide it (e.g., contact form, phone call, email).
• Automatically when you visit our website (via cookies/analytics).
• From third-parties or publicly available sources, where applicable (e.g., service history or property information, with consent where required).

4. Why We Collect and Use Your Information

We use personal information for the following purposes:

• To respond to service requests, provide quotes, schedule and deliver plumbing work.
• To invoice and process payments for services provided.
• To communicate with you about your service, updates, follow-up and support.
• To improve our services, website functionality and customer experience.
• For marketing purposes (if you have opted in) such as new service announcements, promotions or newsletters.
• To comply with legal and regulatory obligations.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your data with:

• Trusted third-party service providers who perform services on our behalf (e.g., CRM systems, call-tracking, schedule management) under contract to safeguard your information.
• Legal or regulatory authorities when required by law (e.g., court order, investigation).
• Other parties only with your explicit consent.

6. Retention and Storage

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law (e.g., bookkeeping, warranty, legal obligations). After that period, we securely destroy or de-identify the information.

7. Security and Safeguards

We keep your personal information in commercially acceptable ways to protect against unauthorized access, loss, misuse or disclosure. These measures include physical, electronic and procedural safeguards appropriate to the sensitivity of the information.

8. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you and request correction if it is inaccurate.
• Withdraw your consent for certain uses of your information (e.g., marketing communications), subject to legal or contractual restrictions.
• Request deletion of your personal information (where legally permitted).
• Ask us for information about how we have used and shared your information.
  To exercise these rights, please contact us at info@pioneerplumbersinc.com. We will respond within a reasonable timeframe.

9. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar technologies for analytics, website performance and marketing. You can set your browser to refuse cookies, but this may affect website functionality.

10. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@pioneerplumbersinc.com.